Terms and Conditions
Purchasing...
All items are available for direct sale to the public. Trade discounts are available.
Shipping...
Most orders will be shipped by Fed Ex Ground Service or common carrier. Please call us regarding your special delivery needs.
Orders Placed...
Orders are considered placed when deposit payment has been received. As with all custom orders, a 50% deposit is required to begin production and balance is due upon completion and prior to shipping. Normal lead times are 6-8 weeks from the time the deposit payment is received.
Return Policy...
All sales are final unless approved by Old World Traditions, inc.
Damaged Merchandise...
- Each item is insured for its full amount!
- Buyer is responsible for the inspection of all merchandise upon arrival!
- Buyer is responsible for taking the following action in case of damage:
- Take note (in writing) of any external damage to the carton(s). Photographs are helpful!
- You must notify Old World Traditions within 48 hrs. of receiving your fixtures. You may also be required to notify the shipping carrier within 48 hrs. of receiving merchandise.
- Buyer may be required to file a claim with the shipping carrier. If buyer is required to file a claim with the shipping carrier, he/she will have to follow all of the carrier's instructions. When the client is required to file a claim with the shipping carrier, he/she will receive reimbursement directly from the carrier. In this case, buyer is responsible for paying for new replacement items.
